Shipping Policy

Ordered items will only ship to the provided shipping address, we will not be liable in the event of an incorrect shipping address is provided and goods are returned to us, delivery for the second attempt will be charged.

If you have any request for change of shipping address, please email us at contact.drsmells@gmail.com before your order had ship out from us. Delivery takes 1 – 3 working days for West Malaysia, 3 – 5 working days for East Malaysia.



Soft Snug Bone Supplement Refund Policy
Effective Date: 

At Soft Snug Bone, we value our customers and stand by the quality of our products. If you are not completely satisfied with your purchase, we offer a 30-Day Money-Back Guarantee to ensure your confidence and satisfaction.

Refund Eligibility

To qualify for a refund, the following conditions must be met:

  1. The request for a refund must be made within 30 days of the item received date.
  2. The product must be unsealed, unused, and in its original condition and packaging.
  3. Proof of purchase (receipt or order confirmation) must be provided.

Non-Refundable Items

We regret to inform you that refunds cannot be provided under the following circumstances:

  1. The product has been opened, used, or tampered with.
  2. The request is made after the 30-day refund period.
  3. The product was purchased from an unauthorized retailer or distributor.

How to Request a Refund

  1. Contact Us
    Email us at [Insert Email Address] or call us at [Insert Phone Number] within 30 days of your purchase to initiate your refund request. Please provide:

    • Your name and contact information.
    • Order number and proof of purchase.
    • Reason for your return.

  2. Return the Product
    Once your refund request is approved, you will be required to return the unsealed product to the following address:
    [Insert Return Address]
    Please note that the return shipping cost will be borne by the customer.

  3. Refund Processing
    Once we receive and inspect the returned product to ensure it meets the refund eligibility criteria, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used during purchase.

Important Notes

  • Refunds are only applicable for products purchased directly from the official Soft Snug Bone website or authorized distributors.
  • Soft Snug Bone is not responsible for lost or damaged return shipments. We recommend using a trackable shipping method for your return.

We are committed to your satisfaction. If you have any questions about this policy or need further assistance, please don’t hesitate to contact us.

Thank you for choosing Soft Snug Bone!